Privacy Policy

At Problem Doctor, we respect your privacy and are committed to protecting the information you provide when using our platform.

This Privacy Policy explains what information we collect, how we use it, and how we handle information submitted through Problem Doctor.

1. Information We Collect

Problem Doctor is designed primarily to help users describe business problems and receive AI-assisted solutions.

Depending on how you use the platform, we may collect:

Problem Information

When you use Problem Doctor, you may provide:

• A description of a business problem or challenge
• Information about your business or situation that you choose to provide
• Details that help explain the problem
• Your desired outcome
• Other context you voluntarily include in your submission

Account or Contact Information

If the platform requires an account or if you contact us, we may collect information such as:

• Name
• Email address
• Account information
• Messages or information included in support requests

Technical Information

We may also receive limited technical information when you use the platform, including information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages or features accessed
• Date and time of access
• Basic usage and security information

2. How We Use Your Information

We use the information provided through Problem Doctor to:

• Understand the problem you submit
• Analyse your business challenge
• Generate AI-assisted insights and recommendations
• Display your results
• Operate and maintain the platform
• Improve the functionality and performance of the service
• Respond to support requests
• Detect and prevent misuse, fraud, and security threats
• Comply with applicable legal requirements

We do not intentionally use information submitted to Problem Doctor for unrelated purposes.

3. AI Processing

Problem Doctor uses artificial intelligence to analyse the problems submitted by users and generate possible explanations, recommendations, and solutions.

Your submitted problem may therefore be processed by the AI technologies and third-party services that power the platform.

AI-generated results may contain errors or may not be suitable for every business situation. Users should review and evaluate results before making important decisions.

4. Information You Should Not Submit

You should only provide information that is reasonably necessary to explain your problem.

Please do not submit:

• Passwords
• Bank account or payment-card information
• Government identification numbers
• Private login credentials
• Highly sensitive personal information
• Confidential information belonging to another person or organisation without permission
• Personal information about customers, employees, or other individuals that is not necessary to explain your problem

If you can describe your problem without identifying specific people or revealing confidential information, we recommend doing so.

5. Information We Currently Do Not Require

The current version of Problem Doctor does not require users to upload:

• Sales spreadsheets
• CRM databases
• Customer databases
• Accounting records
• Internal business files
• Business documents for analysis

The primary input for the current MVP is the business problem or challenge described by the user.

If these capabilities are introduced in the future, this Privacy Policy may be updated accordingly.

6. Third-Party Services

Problem Doctor may use third-party services to provide and maintain parts of the platform.

These services may include:

• AI and language-model providers
• Website hosting
• Data storage
• Authentication
• Analytics
• Security
• Email and communications
• Other technical infrastructure

Information may be processed by these providers where necessary to operate the service.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information when reasonably necessary to:

• Provide and operate Problem Doctor
• Process your submitted problem through the technologies that power the service
• Maintain platform security
• Prevent fraud or misuse
• Comply with applicable law or lawful requests
• Protect the rights, safety, or property of Problem Doctor and its users

We do not intend to publicly display your private problem submissions simply because you use the platform.

8. Your Submitted Content

You retain ownership of the information and business problems you submit, to the extent that you have the legal right to that information.

By submitting information to Problem Doctor, you give us permission to process it as reasonably necessary to provide the service, including processing through relevant AI and technology providers.

We do not claim ownership of your business ideas or problem descriptions merely because you submit them to the platform.

9. Data Security

We take reasonable measures to protect information handled by Problem Doctor against unauthorised access, misuse, loss, or disclosure.

However, no online service can guarantee that information transmitted or stored electronically will always be completely secure.

You are responsible for deciding what information is appropriate to include in your problem submission.

10. Data Retention

We retain information only for as long as reasonably necessary to provide and maintain the service, meet legal obligations, resolve disputes, maintain security, or fulfil legitimate operational purposes.

When information is no longer reasonably necessary, it may be deleted, anonymised, or securely disposed of.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion where applicable
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact Problem Doctor through the contact method provided on the website.

12. Cookies and Similar Technologies

Problem Doctor and the services supporting the platform may use cookies or similar technologies for purposes such as:

• Website functionality
• Security
• Session management
• Understanding usage
• Improving the platform

You can manage cookies through your browser settings. Disabling certain cookies may affect some features of the platform.

13. Children's Privacy

Problem Doctor is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to the platform inappropriately, please contact us so that the matter can be reviewed.

14. Changes to This Privacy Policy

As Problem Doctor develops, we may update this Privacy Policy to reflect new features, changes in our data practices, or changes in applicable law.

When we make significant changes, we will update the "Last Updated" date and may provide additional notice where appropriate.

15. Contact

For privacy questions, concerns, or requests, please use the contact information provided on the official Problem Doctor website.

Problem Doctor